Privacy Policy

Effective Date: June 25, 2025

Last Updated: June 25, 2025

This Privacy Policy describes how Qash Solutions Inc. (D-U-N-S® Number: 119536275), operating as MyGuide Health ("MyGuide," "we," "us," or "our"), collects, uses, and shares information about you when you use our MyGuide Health mobile application (the "App") and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and authentication credentials.
• Health Information: We collect information about your medications, supplements, dietary restrictions, medical conditions, and healthcare providers that you choose to enter into the App.
• Caregiver Information: If you invite caregivers or family members, we collect their email addresses and manage their access permissions.
• Communications: We collect information when you contact us for support or provide feedback.

1.2 Information We Collect Automatically

• Device Information: We collect device identifiers, operating system version, app version, and device model.
• Usage Data: We collect information about how you interact with our App, including features used, actions taken, and time spent.
• Analytics Data: We use analytics tools to understand app performance and user behavior in aggregate.
• Push Notification Tokens: If you enable push notifications, we collect and store Firebase Cloud Messaging (FCM) tokens to send you notifications.

1.3 Information from Third-Party Services

• Authentication Providers: If you sign in using Google, we receive your name, email address, and profile picture from Google.
• Contacts: With your permission, we may access your device contacts to help you invite healthcare providers or caregivers.

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Enable you to track medications, detect conflicts, and coordinate care with caregivers.
• AI-Powered Features: Use Claude AI to analyze potential medication interactions and provide conflict alerts. Note: We send only medication names and dosages to Claude AI, never personal identifiers.
• Notifications: Send medication reminders, caregiver task assignments, and important alerts.
• Account Management: Create and manage your account, authenticate users, and manage permissions.
• Communication: Respond to your inquiries, send service updates, and provide customer support.
• Improvements: Analyze usage patterns to improve our Services and develop new features.
• Security: Detect and prevent fraud, abuse, and security incidents.
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in the following circumstances:

3.1 With Your Consent

• Caregivers and Family Members: We share medication and task information with caregivers you explicitly authorize.
• Healthcare Providers: We may share information with healthcare providers at your direction.

3.2 Service Providers

We work with third-party service providers who assist us in operating our Services:

• Firebase (Google): For authentication, database storage, and push notifications
• Claude AI (Anthropic): For medication conflict analysis (anonymized data only)
• Apple: For app distribution and in-app services

3.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Protect against legal liability

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data is encrypted in transit using TLS and at rest using industry-standard encryption.
• Access Controls: We limit access to personal information to authorized personnel who need it to perform their duties.
• Authentication: We use Firebase Authentication with support for multi-factor authentication (MFA).
• Local Storage: Sensitive health data is primarily stored locally on your device using Core Data with encryption.
• Regular Audits: We regularly review and update our security practices.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information directly within the App settings.

5.2 Push Notifications

You can control push notifications through your device settings or within the App.

5.3 Analytics

You can opt out of analytics collection in the App settings.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy:

• Active Account Data: Retained as long as your account is active
• Deleted Account Data: Deleted within 90 days of account deletion request
• Backup Data: May be retained in backups for up to 180 days
• Legal Obligations: Some data may be retained longer if required by law
• Anonymized Data: May be retained indefinitely for analytics and improvements

7. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Our information is stored only in servers in the United States and never transferred out. All data processing occurs within the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy
• Sending an in-app notification
• Sending an email to your registered email address

Your continued use of our Services after such modifications constitutes your acknowledgment and agreement to the updated Privacy Policy.

11. Contact Us

12. Privacy Policy Summary